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Current Cardmembers
Frequently Asked Questions

Upromise Mastercard® Rewards credit card FAQ's

  • How can I earn cash back with my Upromise Mastercard issued by Barclaycard?

    It's easy-just use your card for purchases everywhere that Mastercard credit cards are accepted. Every time you make an eligible purchase with a Upromise Mastercard registered to your Upromise membership account, you can earn the following cash back:
    • 5% Online Shopping Cash Back: You can earn 5% cash back (1% base plus 4% bonus) when you make eligible purchases at participating online shopping partners through Upromise.com using your Upromise Mastercard. Go to View All Retailers for a list of cash back amounts by partner. Participating companies, contribution levels and terms and conditions are subject to change at any time without notice
    • 5% Dining Cash Back. You can earn 5% cash back (1% base plus 4% bonus) on your total eligible bill from participating Upromise restaurants when using your Upromise Mastercard. For more information on the Upromise Restaurants Program Cash Back requirements including individual restaurant restrictions or a list of participating Upromise restaurants, visit http://upromise.com/dining.
    • 2% In-Store Department Store and Movie Theater Cash Back: You can earn 2% cash back on purchases using your Upromise Mastercard made in-store at department stores and movie theater merchants that are classified by Mastercard as Department Stores and Motion Picture Theaters.
    • 1% Cash Back On all Other Purchases: You can earn 1% on all other purchases made using your Upromise Mastercard. Please note that the 1% is included in, and is not in addition to, the cash back you can earn if your purchase qualifies as Upromise Online Shopping, Dining, Department Store or Movie Theater purchases.

    For complete details see the Upromise Credit Card Rewards Program Rules and Terms and Conditions at BarclaycardUS.com.

  • What Upromise Mastercard account activities do not count towards earning cash back?

    Balance transfers, cash advances, including purchases of cash equivalents of any kind, purchases made by or for a business or for a business purpose, purchases that are later returned, credits, adjustments, fees, interest charges, credit protection, credit insurance or debt cancellation charges, and unauthorized/fraudulent transactions do not earn cash back.

  • How soon after I receive my new Upromise Mastercard can I start earning cash back?

    You should be eligible to start earning cash back immediately after you receive your new Upromise Mastercard. Remember, your Upromise Mastercard must remain registered to your Upromise account to earn cash back with the card. To register or verify that your Upromise Mastercard is registered, visit www.upromise.com/cardregistration. If you're not already a Upromise member, please click here to join Upromise (joining is free).
  • If I am already a Upromise member, do I have to register my Upromise Mastercard with Upromise to start earning cash back?

    Most Upromise Mastercards are automatically registered to Upromise accounts if you were already a Upromise member when you applied for the Upromise Mastercard. To verify that your Upromise Mastercard is registered, visit www.upromise.com/cardregistration. It may take 10 business days or longer from the time your Upromise Mastercard account is opened before it appears in the Profile section of your Upromise account. If your card is not automatically registered within 10 business days of receiving your card, you can register your card by clicking here.
  • Do I have to be a Upromise member to earn cash back with my Upromise Mastercard?

    Yes. You must be a Upromise member, and your Upromise Mastercard must be registered with Upromise for you to earn and receive all eligible cash back with the card. If you are not already a Upromise member, join Upromise (joining is free). To verify that your Upromise Mastercard is registered with Upromise, visit www.upromise.com/cardregistration.
  • How long will it take for my cash back to show up in my Upromise account?

    The 1% Base Cash Back and 2% Cash Back for In-Store Department Store and Movie Theater purchases from Barclaycard shown on your Upromise Mastercard statement each month will be displayed in the primary cardmember's Upromise account as "pending" within 15 business days of your Upromise Mastercard statement closing date. In general, you should see your 1% and 2% cash back move from a pending status into the primary cardmember's Upromise account within 60 days after your credit card statement closing date.

    All other bonus cash back from eligible Upromise Online Shopping and Dining purchases will be available to view in the My Account section of your Upromise account within 60 days of the eligible purchase transaction date.

  • What if I have questions about cash back?

    Please contact Upromise at 1-800-877-6647.

  • How will I know what cash back I've earned with my Upromise Mastercard?

    On your monthly Upromise Mastercard statement, you will see only the 1% base Cash Back and 2% Movie Theater and In-Store Department Store Cash Back earned during that billing cycle as a combined total.

    All other bonus cash back from eligible Upromise Online Shopping and Dining purchases will be available to view in the My Account section of your Upromise account within 60 days of the eligible purchase transaction date.

  • What if I decide to cancel my Upromise Mastercard?

    If you choose to cancel your Upromise Mastercard, you must call Barclaycard at the number listed on the back of your credit card. The cash back you earned while your Upromise Mastercard was open will be transferred to your Upromise account, but you will stop earning any new cash back on that Upromise Mastercard.

  • Who do I contact if I have questions about my cash back from the Upromise Mastercard?

    If you ever have questions about the cash back you earned, please call Upromise at 1-800-877-6647.

The Upromise Mastercard is issued by Barclays Bank Delaware (Barclaycard) pursuant to a license by Mastercard International Incorporated. Mastercard and World Mastercard are registered trademarks of Mastercard International Incorporated.